Website TSG

The IT Manager role is a standalone role where you will take accountability for owning, managing, and supporting TSG’s critical IT Infrastructure, ensuring efficient, modern, secure, and reliable services and platforms. Job responsibilities will include, but are not limited to;

  • Measure and monitor service management delivery against established key performance indicators.
  • Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents.
  • Manage Change Management processes to ensure coordinated changes release are performed as well as retrospective reviews and improvements.
  • Manage Asset Management processes ensuring inventory is kept up to date.
  • Assist with the completion of internal IT tickets.
  • Assist with Problem Management analysis of tickets looking for trends and root causes of incidents.
  • Deploy and develop technical solutions using Security-by-design principles.
  • Work in partnership with Information Security function to maintain IT risk register and governing process.
  • Assist with Business Continuity ensuring recovery plans are maintained for all systems hosting critical processes.
  • Play a technical role in tabletop exercises and assist the business when responding to Security incidents
  • Develop maintenance schedules to ensure that the infrastructure is fit for purpose, and to reduce risks of system outage.
  • Identify potential areas of weakness in Infrastructure and implementing strategies to address risks.
  • Manage the roll out/upgrade of replacement IT assets.
  • Ensure that TSG are appropriately and legally licensed for all software applications in use.
  • Work in partnership with Information Security function to maintain TSGs Information Asset Register.
  • Drive improvements by keeping abreast of developments and best practices then championing initiatives which would allow the delivery of a better or more efficient service.
  • Work with stakeholders to ensure the delivery of projects and initiatives.
  • Drive continuous improvement initiatives across our target operating model.

To apply for this job please visit careers.tsg.com.