Cyber Security Engineer

Our mission is simple: End Cyber Risk. We’re looking for a Cyber Security Consultant to be based in our Newcastle office, UK office to be part of making this happen.

Role Summary
The Concierge Security Engineer 3 supports the technical relationship with their
assigned customers and leverages their skills and expertise to create and maintain an
outstanding partnership with customers around the provision of security services.

Primary Responsibilities and Duties
Interact on behalf of AWN with customers as a technical representative and first-level provider of security services.
Analyse security events based on different data points; network, endpoint, and log sources expediently, consistently, and accurately.
Leverage education and training to identify correlations in client environment to determine if behaviour is expected.
Support the direct delivery of Arctic Wolf network and endpoint security solutions to
customers.
Monitor systems for security incidents and vulnerabilities; develop monitoring and visibility capabilities; reports on incidents, vulnerabilities, and trends. Independently steer complex investigations within area of expertise, and leverage
security knowledge to engage the other experts within other disciplines to resolve matters appropriately.
Prepare and document security governance, standard operating procedures, and protocols.
Configure, troubleshoot, and maintain security for customer environments.
Monitor systems for irregular behaviour and set up preventive measures.
Determine need for escalation and proactively communicate and coordinate with customers and stakeholders (both internal and external to AWN).
Educate and train staff on information system security best practices.